Shipping policy
Duvvé — Shipping Policy（United States）
Processing Time
Our current processing time is 1–4 business days, depending on the items in your order. Each product is prepared with care to ensure the best experience, and we aim to ship as quickly as possible.
Business days are Monday–Friday, excluding U.S. federal holidays.
Shipping timelines are our best estimates. Provided that all items in your order are available, we do our best to process orders by the end of the next business day—if not sooner.
Shipping Methods & Delivery Time
Once your order leaves our warehouse, delivery speed will depend on the shipping method selected at checkout. Please allow additional time for potential carrier delays that are beyond our control.
United States Shipping
Shipping Destinations
We ship within the contiguous United States, as well as Alaska, Hawaii, and Puerto Rico.
At this time, we do not ship to Guam, American Samoa, the U.S. Virgin Islands, the Northern Mariana Islands, and APO/FPO/DPO addresses.
Shipping to Alaska, Hawaii & Puerto Rico
Due to higher carrier rates and extended delivery distances, shipments to Alaska, Hawaii, and Puerto Rico are not eligible for free shipping, even if the order total exceeds $150.
Shipping costs to these regions are calculated at checkout based on real-time carrier rates and the weight and size of your items.
Order Changes & Cancellations
Once an order has shipped, we are unable to cancel or modify it.
If your order has already been processed, it will fall under our Return Policy.
Delivered But Not Received
If your package is marked as delivered but you cannot locate it, please:
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Confirm the shipping address on your order
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Check all entrances, mailrooms, parcel lockers, and with neighbors
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Allow an additional 3 business days—packages may be marked delivered prematurely
If the package still has not arrived, contact us and we’ll help resolve the issue.
Lost Package Claims
Lost package claims must be reported within 30 days of the listed delivery date.
Claims submitted after this window may not be eligible for replacement or refund.
Need Help with Your Package?
If you have any shipping or delivery concerns, we’re here to help.
Please email us at contact@duvve.co.
We typically respond within 1–2 business days.