Refund policy
Duvvé – Returns & Exchanges Policy
(United States)
At Duvvé, we design bedding to make life easier. If it’s not working for you, returning it should be just as simple.
30-Day Returns & Exchanges （U.S. Orders）
For customers in the United States, we offer a 30-Day Returns & Exchanges.
This window begins on the day your order is marked as delivered.
If you're not completely satisfied, you may initiate a return anytime within those 30 days—no questions asked.
✔ Return shipping is on us
✔ A prepaid return label will be emailed to you after your return request is approved.
✔ Full refund with no restocking fee
To start a return:
→ [Start a Return]
Or email us at contact@duvve.co.
We aim to reply within 1–2 business days.
Please add contact@duvve.co to your contacts to ensure delivery.
Return Requirements（U.S. Orders）
You may sleep on and wash your bedding during the 30-day U.S. trial. Bedding does not need to be unused or unwashed to qualify for a return.
Please return all items included with the product. Normal use and washing during the trial are accepted; items must be free of damage, stains, persistent odors, and pet hair beyond normal trial use. Original packaging is not required for trial returns; please pack items securely for shipping.
Final Sale Items
Items marked Final Sale are not eligible for returns or refunds.
Refund Processing
U.S. Returns
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Store credit: Issued within 5 business days after the return is received.
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Refund to original payment method: Processed within 15 business days after restocking.
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No restocking or return processing fee will be deducted from your refund.
Store credit refunds cannot be reversed or converted into cash.
Exchanges（U.S. Orders）
We do not currently offer direct exchanges.
If you’d like a different color, size, or item, please return your product for a refund and place a new order. This ensures the fastest processing and availability.
If you need help placing a new order, contact us at contact@duvve.co—we’re always here to help.