Returns & Exchange Policy
At Duvvé, we design bedding to make life easier. If it’s not working for you, returning it should be just as simple.
50 Night Risk-Free Trial
For customers in the United States, we offer a 50-night risk-free return policy.
This window begins on the day your order is marked as delivered.
✔ Return shipping is on us
✔ Prepaid return label included
✔ Full refund minus a 5% restocking fee
Returns for Canadian Orders
We’re happy to accept returns from Canada. Due to cross-border logistics, the process differs slightly:
✔ Return window
Returns must be initiated within 50 days of delivery.
✔ Return shipping
Return shipping from Canada to the U.S. is the responsibility of the customer.
We currently do not provide prepaid return labels for Canadian returns.
Return Requirements
To qualify for a return, items must be:
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Unused
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Unwashed
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Free of odors, pet hair, or stains
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In original condition and packaging
For hygiene and product safety, used or washed bedding cannot be accepted.
Final Sale Items
Items marked Final Sale are not eligible for returns or refunds.
Refund Processing
U.S. Returns
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Store credit: Issued within 5 business days after the return is received.
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Refund to original payment method: Processed within 15 business days after restocking.
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A 5% restocking fee will be deducted from the refund amount.
Canada Returns
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Refunds are issued to the original payment method after the item is received and inspected.
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Return shipping costs and import duties paid at delivery are non-refundable.
Store credit refunds cannot be reversed or converted into cash.
Exchanges
We do not currently offer direct exchanges.
If you’d like a different color, size, or item, please return your product for a refund and place a new order. This ensures the fastest processing and availability.
If you need help placing a new order, contact us at contact@duvve.co —we’re always here to help.